Terms and Conditions

REFUNDS AND EXCHANGES

*āđ€āļ‡āļ·āđˆāļ­āļ™āđ„āļ‚āļāļēāļĢāđ€āļ›āļĨāļĩāđˆāļĒāļ™ āđāļĨāļ°āļ„āļ·āļ™āļŠāļīāļ™āļ„āđ‰āļē

- āļŠāļģāļŦāļĢāļąāļšāļĨāļđāļāļ„āđ‰āļēāļ—āļĩāđˆāļŠāļąāđˆāļ‡āļŠāļīāļ™āļ„āđ‰āļēāđƒāļ™āļ›āļĢāļ°āđ€āļ—āļĻāđƒāļ™āļ›āļĢāļ°āđ€āļ—āļĻāđ€āļ—āđˆāļēāļ™āļąāđ‰āļ™

- āļ—āļēāļ‡āļšāļĢāļīāļĐāļąāļ—āļŊāđ„āļĄāđˆāļĄāļĩāļ™āđ‚āļĒāļšāļēāļĒāđƒāļ™āļāļēāļĢāļ„āļ·āļ™āđ€āļ‡āļīāļ™āļ„āđˆāļēāļŠāļīāļ™āļ„āđ‰āļē

- āļ—āļēāļ‡āļšāļĢāļīāļĐāļąāļ—āļŊāļˆāļ°āļ„āļ·āļ™āđ€āļ‡āļīāļ™āļ„āđˆāļēāļŠāļīāļ™āļ„āđ‰āļēāđƒāļ™āļāļĢāļ“āļĩāļ—āļĩāđˆāļŠāļīāļ™āļ„āđ‰āļēāļŠāļģāļĢāļļāļ”āļˆāļēāļāļāļēāļĢāļœāļĨāļīāļ• (āļ—āļĩāđˆāļžāļīāļŠāļđāļˆāļ™āđŒāđ„āļ”āđ‰) āđ€āļ—āđˆāļēāļ™āļąāđ‰āļ™

- āļāļēāļĢāļ„āļ·āļ™āđ€āļ‡āļīāļ™āļ„āđˆāļēāļŠāļīāļ™āļ„āđ‰āļēāļ•āđ‰āļ­āļ‡āđ€āļ›āđ‡āļ™āļāļĢāļ“āļĩāļ—āļĩāđˆāđ„āļĄāđˆāļĄāļĩāļŠāļīāļ™āļ„āđ‰āļēāļĢāļļāđˆāļ™āđ€āļ”āļĩāļĒāļ§āļāļąāļ™āđƒāļŦāđ‰āđ€āļ›āļĨāļĩāđˆāļĒāļ™āđ€āļ—āđˆāļēāļ™āļąāđ‰āļ™

- āļāļĢāļ“āļĩāđ€āļ›āļĨāļĩāđˆāļĒāļ™āļŠāļīāļ™āļ„āđ‰āļē āļŠāļēāļĄāļēāļĢāļ–āļ—āļģāļāļēāļĢāđ€āļ›āļĨāļĩāđˆāļĒāļ™āļŠāļīāļ™āļ„āđ‰āļēāđ„āļ”āđ‰āđ€āļ‰āļžāļēāļ°āļŠāļīāļ™āļ„āđ‰āļē āļĢāļēāļ„āļēāļ›āļāļ•āļīāđ€āļ—āđˆāļēāļ™āļąāđ‰āļ™ (āļŠāļīāļ™āļ„āđ‰āļēāļĨāļ”āļĢāļēāļ„āļēāđ„āļĄāđˆāļŠāļēāļĄāļēāļĢāļ–āļ—āļģāļāļēāļĢāđ€āļ›āļĨāļĩāđˆāļĒāļ™āļŠāļīāļ™āļ„āđ‰āļēāđ„āļ”āđ‰)

- āļŠāļēāļĄāļēāļĢāļ–āđ€āļ›āļĨāļĩāđˆāļĒāļ™āļŠāļīāļ™āļ„āđ‰āļēāđ„āļ”āđ‰āļāļąāļšāļŠāļīāļ™āļ„āđ‰āļēāļĢāļļāđˆāļ™āđ€āļ”āļĩāļĒāļ§āļāļąāļ™āđ€āļ—āđˆāļēāļ™āļąāđ‰āļ™


- āļŠāļīāļ™āļ„āđ‰āļēāļāļĨāļļāđˆāļĄ pre-order accessories āļāļĢāļ°āđ€āļ›āđ‹āļē āđāļĨāļ°āļŦāļ™āđ‰āļēāļāļēāļ āđ„āļĄāđˆāļŠāļēāļĄāļēāļĢāļ–āļ—āļģāļāļēāļĢāđ€āļ›āļĨāļĩāđˆāļĒāļ™ āđāļĨāļ°āļ„āļ·āļ™āļŠāļīāļ™āļ„āđ‰āļēāđ„āļ”āđ‰


- āļšāļĢāļīāļĐāļąāļ—āđ„āļĄāđˆāļĢāļąāļšāļœāļīāļ”āļŠāļ­āļšāļ„āđˆāļēāļ‚āļ™āļŠāđˆāļ‡āļ—āļĩāđˆāļĨāļđāļāļ„āđ‰āļēāļŠāđˆāļ‡āļāļĨāļąāļšāļĄāļēāđ€āļžāļ·āđˆāļ­āļ—āļģāļāļēāļĢāđ€āļ›āļĨāļĩāđˆāļĒāļ™ āļŠāļīāļ™āļ„āđ‰āļē

- āļŦāļĨāļąāļ‡āļˆāļēāļāļšāļĢāļīāļĐāļąāļ—āđ„āļ”āđ‰āļĢāļąāļšāļŠāļīāļ™āļ„āđ‰āļē āđāļĨāļ°āļ—āļģāļāļēāļĢāļ•āļĢāļ§āļˆāļŠāļ­āļšāļŠāļīāļ™āļ„āđ‰āļēāļ§āđˆāļēāļ­āļĒāļđāđˆāđƒāļ™āđ€āļ‡āļ·āđˆāļ­āļ™āđ„āļ‚āļāļēāļĢāđ€āļ›āļĨāļĩāđˆāļĒāļ™ āļŠāļīāļ™āļ„āđ‰āļē āļ—āļēāļ‡āļšāļĢāļīāļĐāļąāļ—āļˆāļ°āļ—āļģāļāļēāļĢāļŠāđˆāļ‡āļŠāļīāļ™āļ„āđ‰āļēāļŠāļīāđ‰āļ™āđƒāļŦāļĄāđˆāđƒāļŦāđ‰āļ āļēāļĒāđƒāļ™
7 āļ§āļąāļ™āļ—āļģāļāļēāļĢ

- āđ€āļ‡āļ·āđˆāļ­āļ™āđ„āļ‚āļāļēāļĢāđ€āļ›āļĨāļĩāđˆāļĒāļ™ āđāļĨāļ°āļ„āļ·āļ™āļŠāļīāļ™āļ„āđ‰āļēāđ€āļ›āđ‡āļ™āđ„āļ›āļ•āļēāļĄāļšāļĢāļīāļĐāļąāļ—āļāļģāļŦāļ™āļ” āļāļēāļĢāļžāļīāļˆāļēāļĢāļ“āļēāļ‚āļķāđ‰āļ™āļ­āļĒāļđāđˆāļāļąāļšāļ”āļļāļĨāļĒāļžāļīāļ™āļīāļˆāļ‚āļ­āļ‡āļšāļĢāļīāļĐāļąāļ— āļ„āļģāļ•āļąāļ”āļŠāļīāļ™āļ‚āļ­āļ‡āļšāļĢāļīāļĐāļąāļ—āļ–āļ·āļ­āđ€āļ›āđ‡āļ™āļ—āļĩāđˆāļŠāļīāđ‰āļ™āļŠāļļāļ” āļšāļĢāļīāļĐāļąāļ—āļ‚āļ­āļŠāļ‡āļ§āļ™āļŠāļīāļ—āļ˜āđŒāđƒāļ™āļāļēāļĢāđ€āļ›āļĨāļĩāđˆāļĒāļ™āđāļ›āļĨāļ‡āđ€āļ‡āļ·āđˆāļ­āļ™āđ„āļ‚ āļŦāļĢāļ·āļ­āļĒāļāđ€āļĨāļīāļāđ‚āļ”āļĒāđ„āļĄāđˆāļ•āđ‰āļ­āļ‡āđāļˆāđ‰āļ‡āđƒāļŦāđ‰āļ—āļĢāļēāļšāļĨāđˆāļ§āļ‡āļŦāļ™āđ‰āļē

































REFUNDS AND EXCHANGE PROCEDURE

Please contact us at

Tel : (66) 2 260 7121 ext. 118
LineOA : @smileyhound

send your return along with the return form to the following address:
Greyhound Co., Ltd.
27/1 Sukhumvit 53
Khlongton Nuea, Wattana
Bangkok 10110

Once the product return has been approved, the exchange request will be processed within 10 working days.

THE CUSTOMER IS RESPONSIBLE FOR SHIPPING COSTS, EXCEPT WHEN IT IS PROVEN THAT THE CUSTOMER HAS RECEIVED DAMAGED, DEFECTIVE OR FAULTY ITEMS.

DAMAGED, DEFECTIVE OR FAULTY ITEMS

Customers who receive an item that is proven to be damaged, defective or faulty, and where this damage, defect or fault is not caused by misuse or misdelivery, may contact onlinecustomerservice@smileyhound.com . Greyhound will replace with the same type of item and pay shipping costs.

However, if the item is out of stock or otherwise unavailable, customers will be requested to choose another item of equivalent value.

SHIPPING POLICY

For domestic deliveries, orders are delivered by Best Express. For international shipment, all orders are registered with and delivered by Thailand Post.

SHIPPING TIME AND TRACKING

The shipping time commences when the order is received and validated.

DOMESTIC DELIVERY
2-5 official days

INTERNATIONAL SHIPPING
Approximately 7-14 days. In case of missed delivery due to recipient’s absence, there will be no refund in any case. For further inquiries about product delivery, please contact to
onlinecustomerservice@smileyhound.com.


Important COVID-19 Updates

Your orders are delivered every Tuesday and Friday between 3pm. - 5pm.
However COVID-19 situation, your order will take a little longer than normal. Receive your purchases in   3-5 working days after your order has been placed

āļ—āļēāļ‡āđ€āļĢāļēāļˆāļ°āļ—āļģāļāļēāļĢāļŠāđˆāļ‡āļŠāļīāļ™āļ„āđ‰āļēāļ—āļļāļāđ† āļ§āļąāļ™āļ­āļąāļ‡āļ„āļēāļĢāđāļĨāļ°āļ§āļąāļ™āļĻāļļāļāļĢāđŒāđƒāļ™āļĢāļ°āļŦāļ§āđˆāļēāļ‡āđ€āļ§āļĨāļē 15:00 – 17:00 āļ™. āđāļĨāļ°āđ€āļ™āļ·āđˆāļ­āļ‡āļ”āđ‰āļ§āļĒāļŠāļ–āļēāļ™āļāļēāļĢāļ“āđŒāđ„āļ§āļĢāļąāļŠ COVID-19 āļ­āļēāļˆāļˆāļ°āļ—āļģāđƒāļŦāđ‰āļāļēāļĢāļŠāđˆāļ‡āļŠāļīāļ™āļ„āđ‰āļēāļĨāđˆāļēāļŠāđ‰āļēāļāļ§āđˆāļēāļ›āļāļ•āļī āļ‹āļķāđˆāļ‡āļĨāļđāļāļ„āđ‰āļēāļˆāļ°āđ„āļ”āđ‰āļĢāļąāļšāļŠāļīāļ™āļ„āđ‰āļēāļ›āļĢāļ°āļĄāļēāļ“ 3-5 āļ§āļąāļ™āļ—āļģāļāļēāļĢāļŦāļĨāļąāļ‡āļˆāļēāļāļ—āļĩāđˆāļŠāļīāļ™āļ„āđ‰āļēāļ–āļđāļāļŠāđˆāļ‡āļ­āļ­āļāļˆāļēāļāļšāļĢāļīāļĐāļąāļ—

CUSTOMS DUTY AND TAXES

Almost all items shipped to international destinations are subject to customs duty and other taxes imposed by the government of each country, for which the recipient must be responsible. In general, the recipient must pay for such duty and taxes before collecting the item(s). The customs valuation may be dependent upon the value of goods, trade agreement, country of manufacturer, the use of goods, and a harmonised code which will be assessed from the aforementioned elements by the customs official.

SHIPPING FEES

DOMESTIC SHIPPING
free shipping by DHL- Express

INTERNATIONAL SHIPPING
shipping costs will depending on the size, weight and destination.  

TRACKING

FOR DOMESTIC SHIPPING, all packages are registered. To track your order, please visit https://ecommerceportal.dhl.com/track/?locale=th_TH and enter your tracking number in the tracking widget. Tracking service is available 24 hours.
FOR INTERNATIONAL SHIPPING, all packages are registered. To track your order, please visit https://ecommerceportal.dhl.com/track/?locale=th_THand enter your tracking number in the tracking widget. Tracking service is available 24 hours.

DELIVERY STATUS

Your order can be tracked by checking the delivery status shown in your account. Terms are as follows:

PROCESSING – Your order has been successfully verified. The item is being packed and is ready to be dispatched.
COMPLETE – Your order has been shipped. You will receive the tracking number in a shipping notification e-mail.
CANCELLED – Your order has been cancelled.

CONTACT US

Greyhound Co., Ltd. 27/1 Sukhumvit 53 Khlongton Nua Wattana Bangkok 10110
Tel : (66) 2 260 7121 ext. 118
Fax : (66) 2 260 7122
Contact at LineOA : @smileyhound